Privacy Policy

 

BPH Removals

 

Last updated: 9/01/2026

 

BPH Removals (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or services.

 

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

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1. Information We Collect

 

We may collect and process the following personal information:

    •    Name

    •    Email address

    •    Phone number

    •    Pickup and delivery addresses

    •    Moving dates and job details

    •    Any information you provide via contact forms, quote requests, email, phone, or messaging services

    •    Website usage data (such as IP address, browser type, and pages visited)

 

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2. How We Collect Your Information

 

We collect information when you:

    •    Request a quote

    •    Contact us by phone, email, website form, or social media

    •    Book our services

    •    Visit and use our website

 

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3. How We Use Your Information

 

We use your personal data to:

    •    Provide quotes and removals services

    •    Contact you regarding your booking or enquiry

    •    Manage schedules, invoices, and payments

    •    Improve our services and customer experience

    •    Comply with legal or regulatory obligations

 

We do not sell your data to third parties.

 

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4. Lawful Basis for Processing

 

Under UK GDPR, we process your data based on one or more of the following lawful grounds:

    •    Contract – to provide a quote or carry out removals services

    •    Legitimate interests – to run and improve our business

    •    Legal obligation – for tax, accounting, or legal compliance

    •    Consent – where you have given clear permission (e.g. marketing communications)

 

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5. Sharing Your Information

 

We may share your data only when necessary with:

    •    Payment processors

    •    Accountants or professional advisers

    •    Insurance providers (in the event of a claim)

    •    Legal or regulatory authorities where required by law

 

All third parties are required to handle your data securely and lawfully.

 

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6. Data Security

 

We take appropriate technical and organisational measures to protect your personal data against:

    •    Unauthorised access

    •    Loss

    •    Misuse

    •    Alteration or disclosure

 

Access to personal information is limited to those who need it for business purposes.

 

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7. Data Retention

 

We retain personal data only for as long as necessary to:

    •    Provide our services

    •    Meet legal, tax, or insurance requirements

 

When data is no longer required, it is securely deleted or anonymised.

 

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8. Your Rights

 

You have the right to:

    •    Access your personal data

    •    Request correction of inaccurate data

    •    Request deletion of your data (where legally permitted)

    •    Object to or restrict processing

    •    Request data portability

    •    Withdraw consent at any time

 

To exercise your rights, please contact us using the details below.

 

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9. Cookies

 

Our website may use cookies to improve functionality and user experience.

You can control or disable cookies through your browser settings.

 

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10. Third-Party Links

 

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

 

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11. Changes to This Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be shown at the top.

 

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12. Contact Us

 

If you have any questions about this Privacy Policy or how we handle your data, please contact:

 

BPH Removals

Email: enquiries@bphremovals

Phone: 07546192324